Terms & Conditions

By using our platform, you agree to be bound by the following Terms and Conditions.

Acceptance of the Terms

1. These Terms and Conditions ("Agreement") govern your use of Betdaq Exchange's online gaming services (the "Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agreed to these terms.
2. If you do not agree to these terms, please exit the Service.

Eligibility Requirements

1. You must be at least 18 years old (or the minimum age required by applicable law) to use the Service.
2. You are prohibited from using the Service if:
   • You are under legal restriction or have been excluded from gambling;
   • You reside in a country where online gaming is restricted or prohibited;
   • You do not meet our system requirements.

Minimum Age Requirements

1. The minimum age requirement for using the Service is 18 years old (or the minimum age required by applicable law).
2. We reserve the right to request proof of age at any time.

Geographic Restrictions

1. Access to the Service may be restricted in certain jurisdictions.
2. We are licensed and regulated under GRAI (Gaming Regulatory Authority, Ireland) licence number GRAI-0313-RBI-26-0001.
3. Certain countries or regions may have specific restrictions on online gaming; please refer to our website for a list of restricted territories.

Account Registration Rules

1. To use the Service, you must create an account by providing accurate and complete information.
2. You must keep your account information up-to-date and ensure it is current at all times.

One-Account-Per-User Policies

1. Each user may only hold one account with Betdaq Exchange.
2. If we suspect or identify multiple accounts in breach of this rule, we reserve the right to suspend or close any such accounts.

Identity Verification and KYC

1. We conduct identity verification and Know Your Customer (KYC) checks on all users to ensure compliance with anti-money laundering regulations and responsible gaming practices.
2. You must provide accurate identification documents as requested by our support team.

Account Accuracy Obligations

1. You are responsible for maintaining the accuracy of your account information at all times.
2. Failure to comply may result in suspension or closure of your account.

Account Security Responsibilities

1. You are responsible for ensuring the security and confidentiality of your login credentials (username, password) and other sensitive information.
2. We reserve the right to request changes to your login credentials if we suspect a breach has occurred.

Login Credentials and Password Protection

1. Your login credentials must not be shared with any third party or used for commercial gain.
2. If you believe your account security has been compromised, please notify our support team immediately.

Restricted Behaviour and Prohibited Activities

1. You may not use the Service:
   • To facilitate illegal or prohibited activities;
   • In connection with money laundering, terrorist financing, or other crimes;
   • Using 'bots', software, or scripts that can manipulate gameplay.
2. We reserve the right to suspend or close accounts if we suspect any restricted behaviour.

Multi-Accounting and Fraud Prevention

1. Creating multiple accounts in breach of this rule may result in suspension or closure of all such accounts.
2. You agree not to use our Service for fraudulent activities, including:
   • Cheating;
   • Collusion with other users;

Bonus and Promotion Rules

1. All bonuses and promotions are subject to change without notice and are governed by their specific terms and conditions.
2. Bonus abuse prevention measures may be implemented at any time.

Wagering and Gameplay Conditions

1. You acknowledge that online gaming carries inherent risks, including the possibility of financial losses.
2. These Terms and Conditions do not create or imply any obligation on our part to offer a win or guarantee a payout.
3. Your access to games may be restricted due to technical issues or system maintenance.

Bonus Abuse Prevention

1. We reserve the right to restrict bonus eligibility, limit or cancel bonuses at any time if we suspect abuse.
2. You agree not to use our Service for bonus manipulation or exploitation of promotions.

Deposits and Withdrawals

1. To facilitate withdrawals, you must verify your account through identity verification checks.
2. Our withdrawal policy is subject to change without notice; please refer to the relevant section on our website.

Verification Before Withdrawals

1. We reserve the right to request additional documentation before processing any withdrawals.
2. Failure to comply with these requests may result in delayed or denied withdrawals.

Processing and Review Procedures

1. We process all withdrawal requests promptly, but may delay or deny certain transactions due to:
   • Identity verification checks;
   • Anti-money laundering regulations;
   • System maintenance;

Responsible Gaming Expectations

1. You acknowledge that online gaming can lead to addictive behavior.
2. Please refer to our responsible gaming policy for guidance on maintaining a healthy gaming experience.

Self-Exclusion and Account Restrictions

1. If you feel the need to self-exclude from the Service, please contact our support team in writing (email).
2. We will respond promptly and facilitate exclusion through a designated process.
3. During the period of self-exclusion or account restriction:
   • You are unable to access your account;
   • Withdrawals may be delayed or denied.

Game Fairness and RNG Systems

1. Betdaq Exchange ensures that all games operate using Random Number Generator (RNG) systems for fairness purposes.
2. We maintain records of game outcomes, which can be accessed upon written request.
3. Our system uses reputable software providers, such as Evolution Gaming, NetEnt, Big Time Gaming.

Technical Interruptions or Voided Gameplay

1. In the unlikely event that a technical issue occurs, you may experience disrupted gameplay or temporary account restrictions.
2. If your gameplay is affected by technical issues:
   • We reserve the right to review and void any transaction(s) resulting from these circumstances;
   • You agree not to pursue compensation for such transactions.

Suspension or Closure of Accounts

1. Betdaq Exchange reserves the right to suspend or close accounts at our sole discretion.
2. This decision is final, without prejudice to your rights under applicable law.

Intellectual Property and Platform Ownership

1. All proprietary software, intellectual property (including copyrights), and trade secrets are owned by Betdaq Exchange.
2. You agree not to use, distribute, modify, or create derivative works of our platform without written permission from us.

Limitation of Liability

1. In the event of any dispute or liability arising out of these Terms:
   • Our aggregate liability for damages shall not exceed €100;
   • We are under no obligation to compensate you in case of loss due to system failure, downtime, hacking, or third-party actions.
2. By using our Service, you acknowledge that all risks associated with online gaming rest solely with you.

Modification of Terms

1. Betdaq Exchange reserves the right to modify these terms at any time without notice.
2. We may notify you of changes via email; however, your continued use of the service implies acceptance of such modifications.

Contact or Support Guidance

1. For all inquiries, please contact our support team.
2. Our customer care is available 24/7 to address any questions or concerns.
3. You may also refer to the "FAQ" section on our website for answers to common queries.

By accessing and using Betdaq Exchange's Service, you acknowledge that these Terms & Conditions constitute a binding agreement between us, governed by applicable laws of Ireland.